We believe anupa clients’ deserve our products without the added cost and confusion that conventional shipping entails. At anupa uk limited we offer free shipping to all our customers in whatever corner of the globe they may be. All goods are carefully packed and dispatched by air using FedEx (or equivalent courier service).
All our goods are shipped directly from our workshop in Vietnam where the items are made. We believe it is more sustainable to ship from source of manufacturing and also helps us to keep our pricing more affordable.
A. Import Duty
Since anupa clients exist all over the world, custom charges that are specific to each country may be added to your bill if we deliver outside of the UK or Vietnam. Please note that you will be responsible for these costs with your local customs authorities.
Our Shipping Partner is FEDEX International. Once the item has been prepared for dispatched a tracking number will be provided to you.
C. Delivery Times
For orders to most countries deliveries will be made approximately within 3-5 days on day of dispatch. These dates for delivery are estimated delivery dates and may be subject to change without notice.
D. Christmas Deliveries
Orders are processed throughout the month of December including 24, 25, 26, and 31 December.
For guaranteed delivery before Christmas or any special day please allow 10 days. Orders are processed and shipped throughout the month of December including 24, 25, 26 and 31 December.
E. Office Closed
We are closed on the 1st January and TET.
F. Anupa boutique pick up in Vietnam
Items sold online are exclusive collections not available at our anupa boutique in Vietnam.
If you have opted to pick up your purchase in Vietnam at our boutique, please bring a copy of your invoice with you along with a form of photographic ID. Our store is open every day from 9am-8pm. We are located at 9 Dong Du. District 1, HCMC. Vietnam. (www.anupa.net/villa-anupa)
G. Delivery Information
Orders will be sent to the delivery address that you specify when placing your order. We cannot be held responsible if this delivery address is incorrect. We cannot take responsibility for a lost or stolen parcel if you request it is left somewhere rather than signed for at your address.